- Mon | Thurs | Fri | Sat: 09:00 to 18:00, Tues | Wed | Sun - CLOSED
We will always provide the best service that we can to our patients. The following sections provide further clarity on our terms and conditions of service. If you have any queries, please email us on reception@brightsmilesdental.co.uk.
We do not guarantee that our site, or any content on it, will be free from errors or omissions and may be out-of-date at any given time including personnel and practice changes or information. We will not be liable to you if for any reason our website is unavailable at any time or for any period.
Please be aware that any information provided through any part of our website is provided for interest purposes only and does not constitute personalised professional advice. For personal professional dental advice, we strongly recommend that you see a dentist for consultation.
After a treatment plan has been agreed, we will typically provide a printed estimate or treatment plan, which we will ask that you read through thoroughly, and sign only once you have fully read and understood the care plan.
If there are any points on your treatment plan that you wish to query this should be done before any appointments for treatment are scheduled as on confirming the treatment plan, you are agreeing that you have had the opportunity to ask any questions, review your treatment options, alternatives, understand the intended plan, along with their individual risks, benefits and the associated fees.
If the clinical plan needs to be changed due to x-ray or clinical findings, we will inform you and discuss this with you fully prior to proceeding.
Treatment plans are valid for 14 days from the date the treatment was prescribed, and plans started after this point may need review and additional re-planning at further fee prior to delivery.
Certain dental and medical treatments will require us to complete a written consent form.
We work to strict governing guidelines in order to ensure that the patient and/or legal guardian is fully aware of the treatment, aftercare and any risk before any treatment is carried out.
We require pre-payment and deposits to secure booking of appointments. We do not operate a credit system and we require fees to be settled at the appointment where treatment is provided. Where treatment incurs laboratory fees, the full fee will be required at the impression stage of the appointment. If a refund is required we reserve the right to deduct any transactional fees which may apply.
Bright Smiles Dental Practice does not accept any payments by cheque.
Bright Smiles Dental Practice Group reserves the right to recover the costs of debts associated with treatment in addition to any fees from a debt recovery agency which may accrue..
Late cancellations or failure to attend
Late cancellations (defined as cancellation without 3 working days’ notice) and failure to attend appointments have a negative impact to our service and regular patients.
For a deposit or pre-payment to be refunded, Bright Smiles Dental Practice requires at least 3 working days (72 hours) notice.
Cancellations made outside of this time frame, or failures to attend, are not subject to a refund.
Lateness for appointments
Please let us know if you are running late for any booked appointments. In the event that you may be more than 10 minutes late you may be asked to reschedule your appointment.
Please note that we would aim to complete as much work as possible at an appointment that you are late to attend but may have to finish on time as a courtesy to our booked patients that day and our clinicians.
If you arrive more than 15 minutes late without our prior agreement, we may consider that you have failed to attend, in which case you will not be eligible for a refund.
At Bright Smiles Dental Practice, our fillings, crowns and veneers are guaranteed for a period of twelve months following placement, provided that the following conditions are met:
It is important that you provide a full and accurate medical history with details of any medications that you may be taking. It is also a requirement that we have your correct contact details on the system.
Should these change it is very important for you to tell your dentist and the reception team.
Whilst we will ask and try to keep all information updated on each visit, it is the patient’s responsibility to inform the clinic of any changes in either personal details and/or their medical history.
All records are kept in accordance with strict Data Protection guidelines.
Bright Smiles Dental Practice may use images and x-rays of your smile and teeth only for educational purposes, for our website, promotional and educational literature. Your name will never be published and your identity will never be disclosed.
We ensure we receive permission prior to using any media, however if you do not wish for us to use your images and x-rays in this way please inform us.
All patient details are stored on a secure computer system in accordance with the Data Protection Act.
All clinical notes, radiographs (x-rays), photographs are the property of Bright Smiles Dental Practice
Copies of notes and radiographs (x-rays) can be made available on written request and we reserve the right to charge an administration fee for these.
All staff undergo Data Protection training and understand the importance of information handling.
We like to keep you updated about pending appointments so we will send reminders, via calls, emails, SMS (text message). If you would prefer that we did not contact you by any one or other reminder system please ensure you inform reception during your next visit.
We do this to minimise your late cancellations and failure to attend, which has a direct impact on the use of our service.
Rest assured we do not use your details for anything else and will not pass on your information to third parties.
At Bright Smiles Dental Practice, our aim is to ensure all of our patients are happy with their experience with us, and we welcome feedback to improve the service.
Any service compliant is always taken sincerely as we want to ensure that every patient has a great experience with us.
Feedback or complaints can be sent to us via our reception teams or via email.
Every complaint will receive acknowledgment within 5 working days, and the management will strive to resolve the complaint within a quick, reasonable period of time (usually about 2 weeks).
For our full complaints policy, please ask a member of our reception team.
We operate a zero-tolerance policy to abuse of the dental team, drunken or disorderly behaviour, persistent missing and late cancellation of appointments (3 appointments in any period).
In such situations , Bright Smiles Dental Practice reserves the right to refuse treatment and admission to the practice.
These terms and conditions, its subject matter, its formation and the content of this website are governed by English law whose Courts shall have exclusive jurisdiction.
To contact us, please e-mail: reception@brightsmilesdental.co.uk
